Map and Contact Details

Addresses 

Bowes Offices Lambton Park Chester-le-Street Co. Durham DH3 4AN	One Stop Shop 166 Front Street Chester-le-Street Co. Durham DH3 3AZ	Bullion Depot Bullion Lane Chester-le-Street Co. Durham DH2 2DW
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Directions to Bowes Offices

From A1 North/South

• Exit at Chester-le-Street (Junction 63)
• Go on to A183 Sunderland for approximately 2 miles
• Turn left immediately after Garden Centre (directly opposite Petrol Station)
• Follow road for 0.1 mile and Bowes Offices are on the right hand side

 From A19 North/South

• Exit towards Chester-le-Street
• At the roundabout take 2nd exit on A183 Chester-le-Street. Follow road for 0.8 miles
• At roundabout take 2nd exit A183 Chester-le-Street. Follow road for 0.4 miles.
• Turn right (directly opposite Petrol Station)
• Follow road for 0.1 mile and Bowes Offices are on the right hand side

Opening Times

Contact Details

 Please note we will record your call and may use it for quality and training purposes.

Main Switchboard
Phone: 0191 385 1900
Fax: 0191 385 1498
Email: enquiries@cestria.org 

Repairs Service / Emergency Repairs Service
Phone: Freephone 0800 5870001
Email: repairline@cestria.org 

Out of Hours Emergency Repairs
Phone: Freephone 0800 5870001

Applying for a Home
Phone: 0191 385 1944
Email: allocations@cestria.org

Homelessness or threatened with homelessness
Phone: 0191 387 2043
Email: housingoptions@durham.gov.uk

Estate Services
Phone: 0191 385 1918 or 0191 385 1919
Email: estates@cestria.org

Community Engagement
Phone: 0191 385 1931 or 0191 385 1932
Email: tenantinvolvement@cestria.org

Rent and Income Management
Phone: 0191 385 1412
Email: rentpayments@cestria.org

Service Charges and other charges
Phone: 0191 385 1403
Email: accountsreceivable@cestria.org

Anti Social Behaviour
Phone: 0191 385 1933 or 0191 385 1934
Email: asb@cestria.org

Customer Services
Phone: 0191 385 1450
Email: CustomerServices@cestria.org

Modernisation and Improvement
Phone: 0191 385 1970
Email: TechnicalServices@cestria.org

Cestria Care
Phone: 0191 385 1986
Email: cestriacare@cestria.org

Handy-van Service
Phone: 0191 385 1958
Email: handyvanservice@cestria.org

Kickz Programme
Phone: 0191 389 4077